Privacy & Cookies

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.edgeautism.com, including any information you may provide through our site when you purchase a product or service, sign up for our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

Edge Group Scotland is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

CONTACT DETAILS

Full name of legal entity: Edge Group Scotland Limited SC541604

Email address: enquiries@edgeautism.com

Postal address: Edge Group Scotland Limited, Summers House, Eskmills, Station Road, Musselburgh, EH21 7PE

Telephone number: +44 (0) 131 285 8930

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if any time your personal information changes by emailing us at enquiries @ edgeautism.com.

2. WHAT DATA WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, surname, username, marital status, title, date of birth, and gender

  • Contact Data may include your billing address, delivery address, email address, and telephone numbers

  • Financial Data may include your bank account and payment card details

  • Transaction Data may include details about payments between us and other details of purchases made by you

  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site

  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses

  • Usage Data may include information about how you use our website, products and services

  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and communication preferences

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is when we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

SENSITIVE DATA

We collect Sensitive Data relating to your health and we may collect data relating to your race/ethnicity or religious beliefs. We do not collect Sensitive Data relating to your philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, any genetic and biometric data. We do not collect any information about criminal convictions and offences.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

    • create an account on our site;

    • order our products or services;

    • subscribe to our service or publications;

    • authorise us to use your photograph;

    • request resources or marketing be sent to you;

    • enter a competition, prize draw, promotion or survey; or

    • give us feedback.

  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy below.

  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

    • Technical Data from the following parties: Google, Facebook, Twitter, Instagram, and Squarespace;

    • Analytics providers such as Google based outside the EU;

    • Advertising networks such as Google, Facebook, Twitter, and Instagram based outside the EU; and

    • Search information providers such as Google based outside the EU; Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal based outside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted to. Our most common legal bases for processing your personal data are:

  • Where we need to perform the contract between us.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at enquiries@edgeautism.com.

PURPOSES FOR PROCESSING YOUR PERSONAL DATA

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data on more than one legal basis, depending on the specific purpose for which we are using your data. Please email us at info@edgedisabilitysup.com if you need details about the specific legal basis we are relying on to process your personal data where more than one basis has been set out in the table below.

Purpose/Activity Legal Basis For Processing
To process and deliver your order including: Manage payments, fees and charges. Collect and recover money owed to us. Performance of a contract with you. Necessary for our legitimate interests to recover debts owed to us.
To manage our relationship with you, which will include: Notifying you about changes to our terms and conditions or privacy policy. Asking you to leave a review or take a survey. Performance of a contract with you.Necessary to comply with a legal obligation. Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services.
To enable you to participate in a prize draw or competition, or complete a survey. Performance of a contract with you.Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business.
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise.Necessary to comply with a legal obligation.
To deliver relevant content and advertisements to you.To measure and understand the effectiveness of our advertising. Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business, and to inform our marketing strategy.
To make suggestions and recommendations to you about goods or services that may be of interest to you. Necessary for our legitimate interests to develop our products/services and grow our business.

MARKETING COMMUNICATIONS

You will receive marketing communications from us if you have:

  1. Requested information from us or purchased goods or services from us; or

  2. If you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and

  3. In each case, you have consented to receive marketing communications from us.

We will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at enquiries @ edgeautism.com at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at enquiries @ edgeautism.com.

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

  • Other companies in our group who provide IT and system administration services and undertake leadership reporting

  • Service providers who provide IT and system administration services

  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services

  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances

  • Third parties to whom we sell, transfer, or merge parts of our business or our assets

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner’s Office of a breach where we are legally required to do so.

7. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
UK law does not specify retention periods for personal data. We use current best practice guidelines in the Scottish Health and Social Care sector to determine our retention periods. These state that all client records should be retained for a maximum of 8 years from the date of last entry or three years in the case of a deceased individual, whichever date comes sooner. Records pertaining to mental health may be retained for up to 20 years.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we are legally permitted to use this information indefinitely without further notice to you.

8. YOUR LEGAL RIGHTS

The UK General Data Protection Regulation (GDPR) provides the following rights for individuals, with regard to their personal data:

  • The right to be informed.

  • The right to access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object.

  • Rights in relation to automated decision-making and profiling.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ 

If you wish to exercise any of the rights set out above, please email our Compliance Manager at david.myers @ edgeautism.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

10. COOKIE POLICY

WHAT'S A COOKIE?

A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

HOW DO WE USE COOKIES?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regard to how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies are either:

  • Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer; or

  • Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies can also be categorised as follows:

  • Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

  • Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

  • Functionality cookies: These cookies allow our website to remember the choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.