Adventures Terms & Conditions
Our agreement with you
We are Edge Group Scotland Ltd (hereafter referred to as Edge Group Scotland) and the Terms and Conditions set out what you are legally entitled to expect from us and our suppliers (for whom we act as a booking agent) when you purchase services through us.
Your agreement with us
By making a booking with us, you are accepting these terms and conditions that apply to your booking and your travel arrangements. You also consent to our processing of personal information about you and other members of your party. Your contract with us is subject to the laws and jurisdiction of Scotland.
Application of these terms and conditions
A contract will exist between us once you have made your booking and paid the full amount, and we have issued you with our booking confirmation. Our contract with you is also subject to any suppliers’ terms and conditions of which you agree will be deemed incorporated in our contract. You should read these terms and conditions carefully. You should note in particular the content of ‘our liability to you’, which contains certain limitations and exclusions. If any part of Our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.
Your Booking with Edge Group Scotland Ltd
When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. A contract will exist as soon as we receive payment in full and issue your booking confirmation. When making a booking with Edge Group Scotland, it is your responsibility to provide as much information as possible regarding any assistance that you might need throughout the trip. Please note that for bookings involving flights, passengers who cannot make their way to an emergency exit unaccompanied must not travel alone. It is your responsibility to ensure that you have informed the company that someone must travel with you who is capable of assisting you to an emergency exit on an aircraft.
Payment
Merchandise
All of our merchandise is printed to order and therefore unique. Genuine faulty returns will be credited or goods replaced provided we are notified within 5 working days and a genuine fault is evident. Refunds will not be given for incorrectly ordered items (e.g., wrong size).
Adventures
All of our adventures are bookable via the website. Payment must be made in full 30 days for national travel and 90 days for international travel before your departure date. This applies to clubs, days out, respite breaks and international adventures. No contract between the customer and Edge Group Scotland Ltd shall come into existence, therefore a place on our adventures is not secure until we receive full payment and have issued a confirmation notice.
Where international travel is involved, the above will be strictly enforced. If payment is not received in full 90 days prior to the international adventure, then the space is not secured and attendance will be refused.
Customers paying by invoice
Payment must be received within 30 days of invoice. Places are not confirmed until full payment is received. If you are not responsible for paying your invoice, please contact your budget holder.
Prices
The prices quoted in our brochures, on our website or in our publicity and promotions are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. All of our prices are quoted in GBP £ Sterling.
(a) Adventure arrangements
We reserve the right to pass on any charges levied on us from time to time by our suppliers in respect of any other adventure arrangements made by us on your behalf:
Return transportation costs including luggage allowance as confirmed
Overseas transfers/transportation
Accommodation, meals
The services of a representative, tour guide or an appointed local agent, including a 24-hour emergency contact
All UK departure taxes, fees and passenger charges
Any applicable overseas port charges
Our adventure prices do not normally include:
Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure and hotel extras
Taxes or compulsory charges introduced by Governments, regulatory bodies or airlines after you have booked
Security charges introduced or increased after you have booked relating to transportation costs
Travel Insurance
The price payable by you for your adventure and what this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.
(b) Group bookings and discounts
Some bookings or prices are dependent on the number of participants or occupants and if this applies to the adventure arrangements you will be notified by us at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate. We also reserve the right to cancel such a booking in the event that numbers fall below the required number at any time up to 30 days prior to your due date of departure.
Passport, Visa and Immigration Requirements
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
Insurance
Travel insurance is a vital part of your arrangements. Edge Group Scotland does not currently offer our own insurance policy for travellers, so we strongly recommend that you have taken out adequate insurance which covers you from the point of your booking and for the duration of your journey with an external insurance provider.
Travel Advice and Vaccinations
British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office for all the countries they intend to visit. Vaccinations may be required for some or all of the places you intend to visit. It is your responsibility to ensure that you have arranged the necessary vaccinations for your itinerary.
Baggage
Baggage allowances and policies differ depending on the adventure. If you require specific information about baggage allowances, please contact us before you book.
All clients’ personal belongings are brought onto the adventure at the owner’s risk, and Edge Group Scotland’s liability is limited to taking reasonable care in the handling of such items. In the interests of the health and safety of employees and agents, we ask clients to be thoughtful of the weight of their individual suitcases and it is possible that clients will be refused porterage facilities for suitcases which exceed a standard weight limit.
Care and Support Requirements
Support includes autism, behavioural and mental health support, assistance with budgeting, travel management, itinerary management, and medication prompting. Please note you must be self-ambulatory and self-medicating on our tours. If you need support outside of these hours, or if your support needs involve assistance with anything else, you will need to discuss this with our Edge Group Scotland Booking team prior to travel.
Support Packages
For all Edge Group Scotland tours, we offer the option to add a support package which will be tailored to your requirements at the point of booking. We have several support options available, which have been designed to ensure that each individual who books with Edge Group Scotland receives the appropriate pre-adventure support, and the highest quality support while on an adventure with us.
We reserve the right to amend the support package assigned following qualification calls by our Booking Team prior to the tour going ahead. Any changes to your support needs must be advised prior to your tour, and any additional charges required for upgrading support packages will be the booker’s responsibility.
Cancellations and Changes
Changes by Us
If we make a change to your booking, we will inform you as soon as reasonably possible if there is time before your departure. These may include (but are not limited to) the following changes: a change in accommodation to that of the same category, a change of UK departure point, a change of supplier, or a change in the time of your departure or return by more than 12 hours. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements in line with our standard booking terms.
Cancellation by Us
We reserve the right to cancel departures if the number of clients wishing to travel is less than required for the tour to run. We will not normally cancel an adventure after payment of the balance unless there has been an unforeseen change e.g. the FCO advising against all travel to a destination less than 90 days prior to departure. If for any reason it is found necessary to do so, we will offer the chance to transfer the adventure to an equivalent adventure at a later date at no extra charge or to convert the value of your tour into credit for use against a future tour.
Cancellation by You
All payments made to Edge Group Scotland are non-refundable. For unforeseen or extraordinary circumstances, please refer to your personal travel insurance policy and contact your insurers directly. To cancel an order, Edge Group Scotland requires written acknowledgement from the person who has booked the adventure, and no further action will be taken until this is provided.
Changes by You
If you wish to change or amend any part of your booking after you have received your booking confirmation, you must inform us in writing as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will always be able to meet your requests.
Where we can meet the requests, all changes will be subject to payment of any applicable rate changes or extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that any of these costs could increase the closer to your departure date that changes are made, and that you should contact us at the earliest instance to avoid an increase in charges.
Where we are unable to assist you, and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable. If you are prevented from travelling, it may be possible to transfer your booking to another suitable person provided that written notice is given.
Transfer of Booking
If you are prevented from travelling, you may be able to transfer your place to someone else, (introduced by you and satisfying all the conditions applicable to arrangements), subject to a suitability assessment and provided:
you contact us as soon as possible and provide us with the name of the replacement passengers and who they will be replacing from the original booking. We can only transfer customers up to 30 days before departure, subject to availability;
you pay any fees, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and;
the transferee agrees to these Booking Conditions and all other terms of the contract between us.
If there are any payments outstanding for the applicable booking when the transfer is requested these must also be paid before the transfer can be made. You and the transferee remain jointly and severally liable for the payment of all sums. If you are unable to find a replacement, cancellation charges as set out herein will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
Please note that replacement customers will be accepted subject to our assessment of a completed support questionnaire and that if our Booking Team deems the replacement customer to require any mobility equipment and/or support packages above the original booking requirements, an additional charge will be incurred for these products and services. If the original customer paid for mobility equipment and/or care packages, it may not always be possible to refund the costs if no longer required by the replacement customer if these have already been booked by Edge Group Scotland.
Important note – changes beyond our control
Compensation will not apply if a significant change is made for reasons beyond our control. These include war, the threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to cancellation by a supplier; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event.
In the event that any of the above situations occur and your trip cannot proceed as a result, then you will be issued with a travel credit for the full value of your trip to be used on a future date.
Please ensure that you have given your contact email address to Edge Group Scotland and that you regularly check for messages before you leave. Edge Group Scotland has no control over changes made by suppliers and accepts no liability for costs which may arise as a result of such changes.
Our Responsibility For Your Arrangements
We have taken all reasonable care to make sure that all the services that make up the arrangements made by Edge Group Scotland are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the UK. We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability will also be limited in accordance with and/or in an identical manner to:
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
Problems During Your Adventure
If you have a problem during your adventure, please inform the relevant supplier (e.g. your hotel) or your Edge Group Scotland tour support team in the resort immediately. Should they be unable to resolve the matter, please contact Edge Group Scotland in the UK, either via the person with whom you made your arrangements or through edgeautism.com. If you fail to contact Edge Group Scotland, we will not be permitted the opportunity to investigate your complaint and rectify any error whilst you are away, and this may affect your rights under this contract.
Unreasonable Behaviour
Edge Group Scotland staff should be able to complete their duties without harassment or disruptive behaviour from clients. Should a client behave in an abusive or disruptive manner, Edge Group Scotland and its staff reserve the right, after consideration and warning, to terminate the contract with this client. In such circumstances, the client will have no further reimbursement from the company in respect of any lost part of the adventure or additional expenses incurred.
Communications and Data
Documentation
Edge Group Scotland's general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as hard copies.
Data Protection
We observe the requirements of the Data Protection Act 2019 (the Act) in respect of all personal data held by us at any time. We will not use any personal data relating to you that we hold at any time for any purpose other than in connection with your booking. We do not share financial details with any third parties. We will not pass on personal data save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. If you wish to find out more about the personal data we hold relating to you or have any queries about data protection, please contact our compliance manager at Edge Group Scotland Ltd, Summers House, Eskmills, Musselburgh EH21 7PE. We have notified the Information Commissioner. In order to find out more about our notification and the requirements of the Act, you should visit the site of the Information Commissioner at ico.org.uk.
Brochure and website contents
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (e.g. airlines, hotels, activity providers etc). We will endeavour to notify you of any change known to us and affecting your adventure prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.
Privacy Policy
At Edge Group Scotland, we understand that how we collect, use, disclose and protect your information is important to you. Our privacy policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We have appointed a Compliance Manager to ensure that any personal information you provide to us will only be collected, used and disclosed in accordance with this Privacy Policy. We hope this will help you make an informed decision about sharing personal information with us. In all your dealings with us, you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.
This Privacy Policy may be updated from time to time.